International Event Products> About Us

Working with IEP

How we operate

Direct Imports

• 50% payment is due at time of order and balance due when shipped.
• Direct import orders do not qualify for any additional discounts or rebates.

Pricing

• Prices listed are cost per piece, with two exceptions – Asian spoons and flatware, which are sold in dozens.
• Prices are F.O.B. Stoughton, MA. Shipping and handling charges are not included and will be added to the final invoice.
• Prices are subject to change without prior notice.

Shipment Charges

• IEP does not guarantee time in transit or a specific delivery date.
• Guaranteed delivery can be arranged with the trucking companies for an additional trucker charge.
• Specific carrier requests must be made by the customer and that carrier must contact IEP at least 4 hours prior to pick-up.
• Shipments made by truck assume customer has standard loading dock(s). Additional charges will be levied if IEP is not made aware of special delivery issues or no loading dock.

Terms

• All orders require payment in advance. We accept company checks, (when approved credit information is on file), Wire Transfers, Visa, MasterCard, American Express and Discover credit cards.
• Once a business relationship has been established, terms may be arranged upon credit approval.
• Returned checks will be assessed the check amount plus $30.00 returned check fee and will be charged to the credit card on file.
• Accounts 60 days past due will be automatically charged to customer’s credit card on file and a 1.5% interest fee per month will be added.

Credit and Claims

• We recommend all merchandise be checked upon arrival to insure accuracy and condition.
• No returns accepted without MRA (Merchandise Return Authorization) which must be issued by IEP.
• Customer errors may be returned, at the customer’s expense, if purchased from stock and unused. A 15% restocking charge shall be applied to these returns.
• IEP can only accept returns in original cartons. Credit will be issued only for unbroken items received.
• No returns accepted on “special order” items.
• Requests for credit due to damage in shipping must be made within 3 business days of receipt of merchandise.